14. CALL CENTER TECHNOLOGY CONFERENCES & EXPO

Halic CongressCenter
6 - 7 November 2018, 10:00 - 18:00

ABOUT EVENT

The Call Center Conference and Expo is the most prestigious call center event in Turkey, offering a unique opportunity for those who want to learn more about Turkey’s Call Center Market which is growing every day.

This year, the main theme of the 14th Call Center Technology Conference and Expo of Turkey is ¨Technology¨, focusing on the effects of next generation technologies and advances that will transform many sectors, including call centers, in the near future which will be discussed in different sessions and attended by nearly 1500 visitors over 2 days.

The expo will be held at the Haliç Congress Center in the Pera Building on 6-7 November 2018, and the developments expected to shape the future of the sector will form the main topics of the conference, but simultaneously it will also host the firms that provide new technology solutions.

Experts will discuss the latest developments in cyber security and technology that will direct business strategies in the near future including new generation digital customer experience, digital transformation, optimization and increase of artificial intelligence in Call Center employee performance, self-service channels, blockchain, and the internet of things.

WHO MUST PARTICIPATE?

Call Center Supervisors/Team Leaders, Sales/Marketing, Business Development, Brand/Product, Operation, Help-Desk, Human Resources, Training, IT Managers; Strategic Planners and Consulters, Call Center Infrastructure Providers, Technology Suppliers

CONTACT US

Take part in Conference or Expo by benefiting from early registration. You can contact us for detailed information and registration.

CONTENT

Latest developments in cyber security and technology that will direct business strategies in the near future including new generation digital customer experience, optimization and increase of artificial intelligence in Call Center employee performance

Event schedule

  • 10:00 – 10:30
    Artificial intelligence and Blockchain will change everything

    SPEAKER
    Hasan Aslanoba
    Founder of Webnak Logistics and Investor Angel
  • 10:30 – 11:00
    To Be Announced

    SPEAKER
    (Turkish) Cenk Kıvılcım
    (Turkish) Tübisad
  • 11:00 – 11:30
    Coffee Break
  • 11:30 – 12:00
    Digital Transformation

    SPEAKER
    Sinan Dumlu
    Dell EMC, General Manager
  • 12:00 – 12:30
    (Turkish) Cisco ( Duyurulacak)

    SPEAKER
    (Turkish) Pınar Yıldız Budakoğlu
    (Turkish) Cisco İşbirliği Çözümleri Satış Müdürü, Türkiye ve Afrika
  • 12:30 – 13:30
    Lunch
  • 13:30 – 14:15
    Technophilosophical Questions

    SPEAKER
    Cemal Akar
    Tempo Call Center General Manager
    Deniz Erol
    Onicorn, General Manager
  • 14:15 – 14:30
    To Be Announced

    SPEAKER
    (Turkish) Gökcen Bircan Değerliyurt
    (Turkish) TSE Sistem Belgelendirme Grup Başkanı
  • 14:30 – 15:00
    Coffee Break
  • 15:00 – 16:00
    Panel: Digital Customer, Digital Experience, Digital Trades

    SPEAKER
    Gökhan Seçkin
    Kimlic, General Manager
    Ömer Arıkan
    T-Soft, General Manager
    Özkan Demir
    Pisano, CEO
    Zeynep Dereli
    Tink
    Moderatör: Cem Sünbül
    Haberturk, Technology Editor
  • 10:00 – 10:30
    Improving employee performance with artificial intelligence optimization

    SPEAKER
    Prof. Dr. Zehra Çataltepe
    tazi.ai Founding Partner, ITU Faculty of Computer and Informatics Faculty
  • 10:30 – 11:00
    An example of an artificial intelligence case in customer relationships

    SPEAKER
    Ahmet Uzun
    NCR, Product Manager
  • 11:00 – 11:30
    Coffee Break
  • 11:30 – 12:00
    Contact Center – Presenting the last technology on the market

    SPEAKER
    Dan Mazilu
    Mediatel Data, Founder, General Manager
  • 12:00 – 12:30
    When will a Robot take care of my Contact Center?

    SPEAKER
    Luc Francis Jacobs
    Nixxis, CEO
  • 12:30 – 13:30
    Lunch
  • 13:30 – 14:00
    Data Oriented Digital Transformation for Call Centers

    SPEAKER
    Mehmet Gökmen
    Director, IT Strategy & Cloud Insight EMEA
  • 14:00 – 14:30
    Coffee Break
  • 14:30 – 14:45
    Analytics- Unleashing the Power of Data

    SPEAKER
    Yogev Krife
    Sales Executive - Interaction Analytics Solutions at NICE Ltd
  • 14:45 – 15:30
    Panel: Technology Up-Date

    SPEAKER
    Cavit Yantaç
    Software Engineering Manager and Chief Evangelist Microsoft Middleeast & Africa
    Murat Apohan
    LOGO Cyber Security, General Manager
    Av.Kadir Kurtuluş
    Önder Haydaroğlu
    (Turkish) Yapı Kredi, Altyapı ve İşletim Grup Direktörü
    Panel yöneticisi: Tümer Gürkök
    SYS, General Manager
  • 15:30 – 16:00
    To Be Announced

FAIR

This special organization attended by the esteemed institutions from Turkey and abroad offers a unique opportunity in order to share a common platform with the leading institutions, to promote your products, services, and innovations, to follow the business innovations, and to position your company amongst the competitors. We are inviting you to join the Turkey Call Center Expo, the first and only fair organization of Call Center business in Turkey. You can visit the Turkey Call Center TechnologyExpo between 10:00 – 17.00 hours free of charge.

SPEAKERS

Cavit Yantaç
Cavit Yantaç
Chief Evangelist and Software Engineering Lead for Microsoft Middle East and Africa
Cemal Akar
Cemal Akar
Tempo Call Center, General Manager
Dan Mazilu
Dan Mazilu
Mediatel Data, Owner, General Manager
Deniz Erol
Deniz Erol
Onicorn, General Manager
Hasan Aslanoba
Hasan Aslanoba
Webnak Logistics Founder and Investor Angel
(Turkish) Av. Kadir Kurtuluş
(Turkish) Av. Kadir Kurtuluş
(Turkish) Proofstack Kurucu Ortak ve Blockchain Association of Eurasia Başkanı
Luc Francis Jacobs
Luc Francis Jacobs
Nixxis, CEO
Mehmet Gökmen
Mehmet Gökmen
Oracle, Director, IT Strategy & Cloud Insight EMEA
Murat Apohan
Murat Apohan
LOGO Cyber Security, General Manager
Özkan Aykut Demir
Özkan Aykut Demir
Pisano, CEO
Ömer Arıkan
Ömer Arıkan
T-Soft, CEO
Sinan Dumlu
Sinan Dumlu
Dell EMC, General Manager
Tümer Gürkök
Tümer Gürkök
SYS, General Manager
Prof. Dr. Zehra Çata
Prof. Dr. Zehra Çata
tazi.ai, Co-Founder, Chief Science Officer İTÜ Faculty of Computer and Informatics, Professor
Zeynep Dereli
Zeynep Dereli
Technologies and Human Colleges, Founder
Pınar Yıldız
Pınar Yıldız
Sales Manager
Yogev Krife
Yogev Krife
Sales Executive - Interaction Analytics Solutions at NICE Ltd

Place of Event

Halic CongressCenter
6 - 7 November 2018, 10:00 - 18:00

REGISTRATION FORM

You need to fill the below form to attend this event.

* Required Field

Company Informations

Personal Informations


200 Euro + VAT / 1 person


Valid early registration discount until August 31.
Only name change is accepted in the cancellation of registration 15 days before the conference.
Our Sponsors

Subscribe for new events!