13. Contact Center Conferences & Expo

Halic CongressCenter
19 October 2017 , 20 October 2017 , 09:00 - 18:00


Turkey’s call center industry has employed 85 thousand people in 2017 while the industry’s Market size has reached 4.45 billion TRY.
IMI Conferences which is the only organization with the authority to arrange Call Center Expo in Turkey has been arranging the most significant organizations for the industry since 2005. Now, IMI Conferences is getting ready to hold 13th Turkey Contact Center Conference and Expo.

The conference and expo bringing the most prominent organizations of the industry together will be held between October 19 and 20 continues to be an important communication platform for new partners.

The main theme of this year is “5N 1G” deals with all “Ns” of the call centers with the questions “Ne? (What), Neden? (Why), Nasıl? (How), Nerede? (Where) and Ne Zaman? (When)”I Security (Guvenlik) shall be at the center of this theme. Building security, data security, occupational safety, fraud, turnover, sectoral differences, digital marketing and more shall be included in the subjects of the agenda of the conference.

We will be honored to have you as guest in this event in which the most privileged organizations of the sector will take part. If you have any questions or if additional information is helpful, I would be pleased to assist you.

Who must participate?

Call Center Supervisors/Team Leaders, Sales/Marketing, Business Development, Brand/Product, Operation, Help-Desk, Human Resources, Training, IT Managers; Strategic Planners and Consulters, Call Center Infrastructure Providers, Technology Suppliers

Contact Us

Take part in Conference or Expo by benefiting from early registration. You can contact us for detailed information and registration.


Together with different subjects like data security, occupational safety, fraud you will get new strategies for strategy, human resources and technology to decrease operational costs and improving the customer experience.

Event schedule

  • To be announced


  • 10:00 – 18:00
    Başlangıç 2

    Detay 2


This special organization attended by the esteemed institutions from Turkey and abroad offers a unique opportunity in order to share a common platform with the leading institutions, to promote your products, services, and innovations, to follow the business innovations, and to position your company amongst the competitors. We are inviting you to join the Turkey Contact Center Expo, the first and only fair organization of Call Center business in Turkey. You can visit the Turkey Contact Center Expo between 9.30 – 17.00 hours free of charge.


İstanbul Büyükşehir Belediyesi

Place of Event

Halic CongressCenter
19 October 2017, 09:00 - 18:00


You need to fill the below form to attend this event.

* Required Field

Company Informations

Personal Informations

450 Euro + VAT / 1 person

Our Sponsors

Subscribe for new events!